Pre-order. Dispatches from August 13
The Reset Mask
$519
Your daily light ritual. Face and neck, together.
- Face piece and neck piece. Both included, one price.
- Four wavelengths across 328 LEDs. Green, yellow, red and near-infrared.
- Fifteen minutes a day, morning or evening. Hands-free, at home.
- Independently lab-tested at 37 mW/cm2.
The first production run is on its way. Orders placed now are dispatched from August 13, in the order they were placed.
- Ships from Sydney with tracking
- Face and neck pieces included
- Questions answered on WhatsApp
The light
You can see it working.
Three hundred and twenty eight LEDs across the face and neck pieces, lab-tested at 37 mW/cm2. One session is fifteen minutes, then you get on with your evening.
Included, not extra
Most masks stop at the jaw.
The neck is thinner skin, it moves all day, and it is the part almost every routine forgets. It is also the part most devices are not shaped to reach.
The Reset Mask includes a separate neck piece running the same four wavelengths as the face. Wear them together, or either one on its own. Both are in the box at one price. There is no upgrade to buy later.
- The face pieceContoured silicone with an open eye window. Adjustable strap, no clamping.
- The neck pieceFollows the jaw down to the collarbone. Fastens behind the neck.
- One controllerRuns either piece. Four modes, a single button, USB-C.
The spectrum
Four wavelengths, one device.
Most masks give you one or two. This one runs four, selected with a single button, across both the face and the neck. 328 LEDs in total, independently lab-tested at 37 mW/cm2.
for tone
Green
525 nm. The shortest of the four and the one that stays closest to the surface.
for calm
Yellow
Sits between green and red. The gentlest setting to start on.
for renewal
Red
630 nm. The wavelength most published red light research is built on.
for depth
Near-infrared
830 nm. Invisible to the eye, and the one that reaches furthest.
The Reset Mask is a skincare device for at-home cosmetic use. Light-based skincare devices may support the look of skin over time with consistent use. It is not a medical device and is not intended to diagnose, treat, cure or prevent any condition.
The controller
Four settings. One button.
The button marked M cycles through the four modes. Whichever you choose runs across the face piece and the neck piece together.
- Calm The green setting, and the gentlest of the four. Where we suggest starting if you have not used a light device before.
- Brighten The yellow setting. Sits between green and red on the spectrum.
- Rejuvenate Red at 630 nm. The longest-standing of the four in published light research.
- Tighten Near-infrared at 830 nm. Invisible to the eye, and the wavelength that reaches furthest.
Calm, Brighten, Rejuvenate and Tighten are the manufacturer's names for the four settings on the controller. They describe which wavelength each mode runs, not a promised outcome.
How to use it
Four steps. Fifteen minutes.
- 01 Cleanse and dryBare skin, nothing on it yet. The mask goes on before serums, not after.
- 02 Fit the piecesPlace the face piece so the eye window sits clear, then fasten the neck piece along the jaw. Adjust until the silicone makes even contact without pressure.
- 03 Choose a mode, press onceOne button cycles the four wavelengths. The session runs for fifteen minutes and shuts off on its own.
- 04 Carry on with your routineSerums and moisturiser afterwards. Wipe the silicone with a soft, slightly damp cloth and store it in the box.
Morning or evening, whichever fits your day. If you are new to light-based devices, start at ten minutes for the first two weeks.
What arrives
Open it once and everything is there.
No accessory list, no second order. The box holds both pieces, the controller and the cable, seated in cut foam so nothing moves in transit.
- Face pieceMatte silicone in chocolate brown. Not a hard shell.
- Neck pieceShaped for the jaw to collarbone line.
- Inline controllerFour modes, one button, magnetic connection.
- USB-C cableCharge from any standard adapter.
- Presentation boxRigid, magnet-closed, made to be the thing you store it in.
Away from home
It packs.
Fifteen minutes a day only works if it survives the weeks you are not at home. Both pieces are flexible silicone, so they pack flat rather than taking a corner of the case.
- Both pieces fold flatSilicone, not a hard shell. They lie flat against a stack of clothes.
- USB-C, no adapterCharges from the same cable as your phone or laptop.
- No batteries to declareGoes in hand luggage without a conversation at security.
The ritual
Fifteen minutes. Morning or evening.
It shuts off on its own. Most people put it next to something they already do.
What to expect
Eight weeks is the honest answer.
We are not going to promise you a week. Light-based skincare devices work over time, and the routine becomes a habit long before anything else does.
Weeks 1 to 2
The fifteen minutes is the hard part. Put it next to something you already do and it stops being a decision.
Weeks 3 to 4
The routine holds on its own. Most people find they stop setting a reminder around here.
Weeks 5 to 8
The point at which it is worth looking properly. Light-based devices work slowly, and eight weeks is a fair first read.
After that
Keep going or do not. Message us either way and we will tell you honestly what we think.
Individual experience varies. This is a guide to using the device consistently, not a statement of results. The Reset Mask is a cosmetic skincare device and makes no treatment claim.
Before you order
Common questions.
When does it ship?
The first production run is on its way. Orders placed now are dispatched from August 13, in the order they were placed, and you will get tracking on despatch. It ships from Sydney.
Do I have to use the neck piece?
No. The two pieces run independently, so you can use the face piece on its own, the neck piece on its own, or both in the same session. Both are included either way.
Morning or evening?
Either. The mask fits wherever fifteen minutes actually exists in your day. What matters far more than the time of day is that you do it consistently.
How often should I use it?
Once a day is the standard. If you are new to light-based devices, start with ten minute sessions for the first two weeks and build up from there.
When will I notice anything?
Skincare devices work over time, not overnight. Most people notice the routine becoming a habit before they notice anything else. Give it at least eight weeks of consistent use before you decide whether it suits your skin.
Is it safe for sensitive skin?
The silicone is medical-grade and the wavelengths are the gentle end of the spectrum. If you have a diagnosed photosensitive condition, are pregnant, or take medication that increases light sensitivity, speak with your doctor before using it.
What about my eyes?
Keep your eyes closed through the session and take contact lenses out first. The eye window is open by design so nothing presses on the eye area.
How do I look after it?
Wipe the silicone with a soft, slightly damp cloth after each use. Do not submerge it. Charge by USB-C only. Store it in the box between sessions.
What if it arrives damaged or faulty?
Email info@resetconcierge.co and we will replace it. Australian Consumer Law guarantees apply to everything we sell and nothing here limits them.
Can I ask something before I order?
Yes, and we would rather you did. Message us on WhatsApp or email info@resetconcierge.co. A real person answers, and we will tell you if we think it is not right for you.
Anything not covered here, ask us. We answer on WhatsApp and at info@resetconcierge.co.
Please note
The Reset Mask is a skincare device for at-home cosmetic use. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or skin condition. If you have a diagnosed skin or eye condition, are pregnant, or take medication that affects light sensitivity, speak with your doctor before use. Not designed for use on children.
Reset Concierge Pty Ltd, ABN 85 695 009 388.